I now have three accounts with my cable company. It all started with the power supply dying on my cable modem. That would require a phone call from home instead of the station, but they were very helpful in letting me know that I wouldn’t have to disconnect all my services at the end of the month. Instead, I put in a transfer order to my new apartment. That sounded great to me. We reviewed the plan on the phone, and the lady was pretty helpful with the whole situation. All in all, I was pretty pleased.
I get home Monday evening and call back to fix the internet connection issue, but they tell me that I have no services at all. Apparently, I got the new girl the week before. She put in for a disconnect on the first of July, not the first of August. She told me the correct thing, but she put it into their computer system otherwise. One hour later, I have the disconnected account, the account for reactivation to my current apartment, and an account for my new apartment. “Your cable modem is dead. Go into the local office and exchange it for a new one.”
Forty-five minutes in the local office yesterday morning, I had the head swimming of the girl behind the desk. Those three accounts had he confused. “You don’t have service at your location right now.” I relay the story of the whole mix up. That means she has to go through each account to find what the hell was going on. I go home last night to set up the modem, following the instructions, and hit a dead end. Twenty-five minutes on the phone with tech support, that guy was miffed, just like the others. “I can’t locate a supervisor as it seems they all take a smoke break at the same time.” All he had to do was change a single digit from “0” to “1” in their computer system. It was those damn three accounts that freaked him out.
Keeping your cool and being polite has its advantages. Free month of cable and internet. I can handle that. Mistakes happen. Free stuff is good.